SHOP POLICY – PLEASE READ BEFORE ORDERING
Order Communication
All order inquiries, address updates, and questions must be sent to tigersharkmermaid@gmail.com. Messages sent through social media are not considered official communication and may be missed.
Address Changes and Shipping Information
If you need to update your shipping address, you must include the full new address in your email request. Requests that do not contain the complete updated address cannot be processed. I am not liable for items shipped to the wrong address if the correct address was not provided in writing.
Once a package has shipped, the address cannot be changed or intercepted. If an order is returned due to an incorrect or incomplete address, the customer is responsible for all reshipment fees.
Custom Silicone Items
All custom silicone items, including mermaid tops and accessories, are made to order and created specifically for each individual. Due to their custom nature, I do not accept returns, cancellations, or refunds once work has begun.
Handcrafted pieces may have natural variations in color, pattern, or texture, which are not considered defects. Any design changes requested after final approval may require an additional fee.
Shipping, Loss, and Delivery Issues
Once an order has been handed to the postal carrier, I am not responsible for delays, damage, or loss caused by the shipping service. If an issue arises, please contact me and I will do my best to assist you.
Due to the high material cost and handcrafted nature of custom silicone items, replacements for lost packages are handled on a case-by-case basis.
Mermaid Artistry Studio
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Atlantis Shell Custom Top A/B/C cup size slots -
Blended Waist Add-On – For Custom Mermaid Tail Orders Only -
Caribbean Reef Octo Top, Cup Sizes B,C,D,DD, DDD/F, DDDD/G, & DDDDD/H -
Color-Shifting Build-A-Top: Seaweed Edition (B, C, D) -
Custom Blacktip Reef Shark Shape Diving Weight Belt (Fully Customizable) -
Custom Conch Shell Top B/C/D/DD/F/G cup size -
Custom H2O Seas - Connected Cups B, C, and D cup Only -
Custom H2O Seas Separated Mermaid Top Original Sizes B, C, D, DD, and DDD cup sizes -
Custom Octopus Wrap/Dive toy Slot -
Custom Seaweed Top Slot, Cup Sizes B,C,D, &DD -
Custom Shark Tooth Arm Wrap – Made to Order -
Custom Shell Top Slots -
Custom Silicone Mermaid Base – U.S. Only (Read Description for Outside US) -
Custom Silicone Starfish Dive Toys – Set of 3 | Mermaid Tail Match, Pool Props & Underwater Party Favors -
Custom Thresher Shark Beaded Mermaid Top Slot -
Eel Wrap -
Elite Octopus Top /Thresher Shark Combo— Custom Slot Cup Sizes B,C,D,DD, DDD/F, DDDD/G, & DDDDD/H -
Extra Fins Add-On – For Custom Mermaid Tail Orders Only -
Glitter Coat Add-On – For Custom Mermaid Tail Orders Only -
Glow in the Dark Build-A-Top Jellyfish pre-made B/C/D/DD top -
H2O-Inspired Mermaid Bra Top – Handcrafted Ocean Fantasy Costume Piece Top Slots B/C/D -
Jellyfish Silicone Mermaid Top (Swimsuit-Base Custom) B/C\D and DD Cup Available -
Leopard Shark Realistic Weight Belt -
Linckia Starfish Dive Toy – Custom Colors Available
